Ashley Furniture SUCKS

So in order to get on with my life, I need to tell this story.  Redding's Ashley Furniture Store SUCKS and this is why...

• January 25th we purchased furniture to complete our family room...a sectional couch, coffee table, pub table w/4 chairs, and a new TV stand and shelf to complete our existing entertainment center (previously purchased from Ashley).  We were told 6-8 weeks for delivery. 

• At 5 weeks out we called--were told they have been busy and delivery has been running the full 8 weeks.

• At 10 weeks we were told they would call to set up delivery for the week after Easter. That didn't happen. We were then told that portions of the couch have been backordered.  They have the other pieces but they can't deliver them separate (huh?)

• At 12 weeks we demand that what they have be delivered immediately. "Oh yes, oh yes, we'll get it sent to our distribution center for delivery."

• We are now at 14 weeks.  We call them on Tuesday and they say they have everything available but a section of the couch and that they can deliver everything else on Saturday (today).  That section is still in no where's land.  Fine give us what you have. 

• Friday afternoon-they tell us that they've got the WRONG TV stand and they have to order another one.  Aaron goes in to find out what the heck is going on and to pick up the add'l shelf for our entertainment center that has been waiting for us.  First off-it ends up being the WRONG shelf.  Oh and then with a whole other big screw up related to the TV stand (complete other story), they eventually say they'll order the correct stand (which they claim will take about a week) and shelf and that the wrong stand won't even be on the truck. 

• Saturday-Delivery guys come, kids are excited--we will FINALLY have a place to sit! It's pouring down rain so as they're delivering the pieces I'm wiping them down.  They go to deliver the TV stand-yes the one that was supposed to be canceled and not even on the truck-have to do a whole refusal process.  They then go to put together the pub table and chairs...they are the WRONG ones...the saleslady put in the wrong order number so all this time we have been waiting for the wrong table and chairs to be delivered.  I go to call her on her 'oh so special personal cell phone number she gave me in case of ANY problems from now on out' and guess what?  Goes to a voice mail box that says I can't leave a message because it's full. I call the store--goes to voice mail - the same voice mail that "NO ONE HAS EVER RECEIVED ONE OF OUR MESSAGES" ON. 

Current status--still waiting for the middle portion of our sectional couch, the pub table and chairs need to be swapped out for the correct ones, and we still are waiting on the TV stand and the additional shelf for the entertainment center.  Oh and I won't even go into the damaged coffee table....

In all these instance WE CALLED THEM, no one has called us. They have made excuse after excuse and will say whatever they can to get off the phone or have us leave the store.  The manager of the store Peter something or other is NEVER in the store and has NOT returned any phone calls. Customer Service should be everything to a business and is extremely important to us.  

When we purchased the furniture our saleswoman said that if we received the furniture within 6 weeks she'd be a hero, 8 weeks a heal.  What does it make her now that's it been 14 weeks and counting?